Shipping policy
We are committed to providing you with the best service possible, including a smooth and efficient shipping process. Please read the following Shipping Policy to understand how we handle shipping and delivery of our products.
The time frame of an order delivery is divided into two parts:
● Processing time: 2-3 Business Days
● Shipping time: 2-5 Business Days (US orders) If shipped from US warehouse
7-14 Business Days (US orders) If shipped from oversea warehouse
2-4 Weeks (For other countries' orders)
Delivery Time= Processing Time + Shipping Time
Once you place an order, our team will review the order details and verify the order information with you.
Processing time for the glasses typically takes 2 to 3 business days, depending on the complexity of the order and any additional customization requested.
| Shipping Countries | Estimated Delivery | Shipping Fee |
| United States | 5-14 Working Days | start at $3.99 USD |
| United Kingdom | 5-14 Working Days | start at £1.99 GBP |
| Other countries |
2-4 Weeks |
start at $1.99 USD |
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours' notice to cancel an order or update any changes such as quantity, color, size, or shipping address information. Just feel free to contact us at [email protected] or call 610-390-8291.
Order Tracking:
Once your order have been shipped, you will receive a shipping notification email to your order related email address notifying you of your tracking number.
You can use this tracking number to monitor the progress of your shipment on the carrier's website or through the provided tracking link. If you don't receive the email, please check your spam folder or contact us.
Delivery Address:
Please ensure that you provide the correct and complete shipping address at the time of placing your order.
We are not responsible for any delays or additional costs incurred due to incorrect or incomplete addresses provided by the customer.
Shipping Restrictions:
Certain countries or regions may have restrictions or regulations on the importation of prescription glasses or certain lens types. It is the customer's responsibility to be aware of and comply with any applicable laws or regulations regarding the importation of prescription eyeglasses in their respective countries.
Lost or Damaged Shipments:
In the rare event that your packages are lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as appropriate.
Please note that this Shipping Policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed about any updates or modifications.
If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help!
Last updated: Jan 2025